Privacy Policy Spingo88 — Personal Data Protection for Malaysia Members

01Personal Information We Collect

Spingo88 collects your personal information through several means as you use our platform. Understanding the types of information we collect allows you to make more informed decisions about your use of this platform.

Information you provide directly:

• Account registration information — full name, date of birth, gender, email address, phone number, and chosen password.
• Address information — residential address, city, state, and postcode for identity verification purposes.
• Identity documents — copies of your national ID, passport, or other official identification documents when required for KYC (Know Your Customer) verification.
• Payment method information — details related to the Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX account via Maybank2u or CIMB Clicks that you have registered for deposits and withdrawals.
• Communications with our team — conversation history via live chat, emails you send to support@spingo88.click, and any complaints or feedback you have submitted.

Information collected automatically:

• Technical data — IP address, browser type, device operating system, and screen resolution.
• Usage data — pages visited, time spent in each section of the platform, and actions taken during a logged-in session.
• Transaction data — a complete record of all deposits, withdrawals, bets, and winnings in your Spingo88 account.
• General location data — an estimated geographical location based on your IP address, used for security and fraud prevention purposes.
• Cookies and similar tracking technologies — information about how you interact with our platform over time.

02How Your Personal Information is Used

Spingo88 uses the personal information collected for specific and legitimate purposes only. We will not use your data for any purpose beyond what is stated here without first obtaining your additional consent.

Account Management & Services: Your personal information is used to create and manage your Spingo88 account, process deposits and withdrawals via Malaysian e-wallets, verify your identity when required, and deliver relevant and effective customer support whenever you contact us.

Security and Fraud Prevention: Activity and transaction data is used to detect and prevent fraudulent activity, money laundering, multiple account usage, and any platform abuse that violates Spingo88's Terms and Conditions. This protects not only the interests of the platform but also those of all members who play fairly.

Legal and Regulatory Compliance: Spingo88 may need to use your data to fulfil legal obligations, including KYC requirements, anti-money laundering reporting requirements, or to comply with directives from competent authorities.

Platform Improvements: Anonymised and aggregated usage data helps the Spingo88 technology team understand how members use the platform, identify areas for improvement, and develop new features that are more relevant to Malaysian players.

Communications: Your contact information is used to send important account-related updates such as transaction confirmations, security notices, and policy updates. With your consent, we also send you information about Spingo88 promotions, bonuses, and special offers that may be of interest to you.

03Data Sharing with Third Parties

Spingo88 firmly upholds the principle that member personal information is confidential and must be protected. We never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes.

However, there are limited situations where Spingo88 may need to share data with certain parties to ensure the platform operates properly:

• Payment Service Providers — E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banking institutions (Maybank, CIMB) receive the information necessary to process your financial transactions. They are bound by strict confidentiality agreements and financial industry security standards.
• Identity Verification Providers — To meet KYC requirements, Spingo88 may engage recognised third-party services to verify member identities. Any data shared for this purpose is strictly limited to the information necessary for verification.
• Game Providers — Slots and Live Casino providers partnering with Spingo88 receive only the minimum information required to enable gameplay — typically just a session ID, without your name or full personal details.
• Authorities — Spingo88 will disclose the necessary information to the relevant authorities when required by law, court order, or to assist in a legitimate criminal investigation. Any such disclosure will be made only to the extent required by law.

04Technical and Organisational Security Measures

Protecting members' personal data is a responsibility Spingo88 takes very seriously. We implement comprehensive technical and organisational security measures to safeguard your information against unauthorised access, loss, misuse, or unlawful disclosure.

Technical Security:

• 256-bit SSL encryption for all communications between your browser and Spingo88's servers.
• Passwords are stored using one-way hashing with a salt — meaning your actual password is never stored in a readable form by anyone, including Spingo88 staff.
• Two-factor authentication (2FA) is available and strongly encouraged for all Spingo88 accounts.
• An anomaly detection system that monitors login patterns and transaction activity to identify potential unauthorised access.
• Server infrastructure protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring.
• Environment separation — production data is never mixed with test or development environments.

Internal Access Controls: Access to member personal data by Spingo88 staff is restricted to those who genuinely require it to carry out their duties. All internal access to sensitive data is logged and audited on a regular basis. Staff who handle member personal data receive periodic data protection training.

While Spingo88 implements robust security measures, no system can be guaranteed 100% secure against every threat. In the unlikely event of a data breach that affects the rights or freedoms of members, Spingo88 will take immediate action and notify the affected members in accordance with applicable legal obligations.

05Cookies and Tracking Technologies

Spingo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session management, security, and platform stability. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collects information on how visitors use our platform, such as the most frequently visited pages and error messages encountered. This data is used in aggregate form to improve platform performance.
• Functional Cookies — Allows the platform to remember your preferences, such as language and display settings, to provide a more personalised experience.
• Analytics Cookies — Helps us understand how visitors interact with the Spingo88 platform, enabling us to make meaningful improvements based on real usage data.

You can manage cookie settings through your internet browser. Most browsers allow you to view, manage, and delete cookies via the browser's privacy settings. Please note, however, that disabling certain cookies may affect the functionality and performance of the Spingo88 platform.

06Data Retention & Deletion

Spingo88 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our data retention policy is as follows:

• Active Account Data — Profile information and account data are retained for as long as your Spingo88 account remains active.
• Financial Transaction Records — All deposit, withdrawal, and betting transaction records are retained for a minimum of 7 years in compliance with Malaysian financial regulations and anti-money laundering requirements.
• Communication Logs — Customer support communication records are retained for 3 years for dispute resolution and service improvement purposes.
• Data After Account Closure — Upon account closure, personal data will be deleted or anonymised within 90 days, except for data that must be retained to comply with legal obligations.

When data is no longer needed, Spingo88 will delete it securely using methods that ensure it cannot be recovered or accessed again by any party. For data in digital format, we apply deletion methods that meet and exceed industry standards.

07Your Rights as a Spingo88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you as a Spingo88 member have the following rights regarding your personal data:

• Right of Access — You have the right to request a copy of the personal data Spingo88 holds about you. We will provide this information in a readable format within 14 business days of receiving your request.
• Right to Rectification — If you believe the personal data Spingo88 holds about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your account settings.
• Right to Erasure — You may request that Spingo88 delete your personal data when it is no longer required for the original purpose of collection, unless retention is required by law.
• Right to Restrict Processing — In certain circumstances, you may request that Spingo88 restrict how your personal data is processed while a dispute or review is pending.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability — You may request the personal data you have provided to Spingo88 in a structured, machine-readable format for the purpose of transferring it to another party.

To exercise any of the above rights, please contact the Spingo88 data protection team at support@spingo88.click, specifying the right you wish to exercise and providing the information needed to verify your identity. We are committed to responding within 14 business days.

08Marketing Communications and Subscription Preferences

Spingo88 respects each member's communication preferences. We send two distinct types of communications, and you have full control over which ones you receive:

Transactional Communications (Mandatory): This notice is required for account operations and cannot be disabled while your account remains active. It covers deposit and withdrawal confirmations, security alerts such as logins from new devices, important account-related updates, and legal compliance communications.

Marketing Communications (Optional): With your consent given at registration or through your account settings, Spingo88 may send you information about the latest promotions and bonuses, special offers related to Sports Betting, Live Casino, slots, and e-sports, as well as platform news and updates that may be of interest to you.

To stop receiving marketing communications, you can:

• Click the "Unsubscribe" link included at the bottom of every marketing email from Spingo88.
• Update your communication preferences in the profile settings section of your Spingo88 account.
• Contact our customer support team at support@spingo88.click and state that you wish to opt out of marketing communications.

Unsubscribe requests will be processed within 5 business days. Please note that opting out of marketing emails does not affect important transactional communications related to your account.

09Changes to This Privacy Policy

Spingo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, data protection legislation, or improvements to our platform and services.

For material changes — that is, changes that significantly affect how we use your personal data or your rights — Spingo88 will provide notice of at least 30 days before those changes take effect. This notice will be sent to your registered email address and displayed as a prominent notice on the platform's main page.

For non-material changes such as typographical corrections, clarification of existing wording, or updates to contact information, changes may be implemented without specific notice. The date of the most recent update is always displayed at the top of this page.

Your continued use of the Spingo88 platform after any policy changes take effect will be considered your acceptance of the updated policy. If you do not agree with any changes, you may close your account before the effective date by contacting our team.

10Contact Us About Data Privacy

If you have any questions, concerns, or complaints regarding how Spingo88 handles your personal data, we encourage you to reach out to us directly. Our data protection team is ready to assist.

You can reach us through:

• Data Protection Email: support@spingo88.click — please include "Data Privacy Enquiry" in the email subject line to ensure it is handled by the right team.
• Live Chat: Via the live chat button within the Spingo88 platform, available 24 hours a day, 7 days a week.

Spingo88 is committed to responding to all privacy-related enquiries within 14 business days. For formal complaints regarding the handling of personal data that cannot be resolved directly with Spingo88, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia as provided under the PDPA 2010.